ITSM Wiki - Processes of Service Transition

 Home        Imprint        Business Terms/Data Protection        FAQ        ITSM Wiki Home        Google

Zur deutschen Version wechseln          Change to english version 

ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting

.... ITSM Wiki .... 

 You are here: Wiki - Processes - Service Transition

 Proceed to:          Content          ► ITIL® 4          Processes          Roles          Documents          Key Performance Indicators

 

Best Practice ITSM Processes of Service Transition

 

 

Service Transition is in charge for the error free coordinated transfer of new respective changed IT Services from Service Design to production with

  • continuously managed Changes

  • validated and tested IT Service Contributions

  • completely documented Configuration Items.

 

Processes of ITSM Service Transition in detail

 

ITIL® and ISO 20000

ITSM Process Library

 

 

 

 

Transition Planning & Support

 

 

Transition Planning and Support

Change Management

 

 

Change Management

Service Asset & Configuration Management

 

 

Service Asset and Configuration Management

Release & Deployment Management

 

 

Release and Deployment Management

Service Validation & Testing

 

 

Service Validation and Test

Change Evaluation

 

 

Change Evaluation

Knowledge Management

 

 

Knowledge Management

 

 

 

Application Development and Customizing

 

 

 

End of Life for IT Services

 

 

Main information flows and interfaces of ITSM Service Transition

 

Main information flows and interfaces of ITSM Service Transition according to ITIL® and ISO 20000

 

Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Service Transition

 

Service Transition Manager

Change Manager

Change Owner

Change Advisory Board

Emergency Change Advisory Board

Configuration Manager

Knowledge Manager

Project Manager

Test Manager

 

 

Performance indicators of Service Transition

KPIs of Change Management

KPIs of Release and Deployment Management

KPIs of Service Validation and Test

KPIs of Configuration Management

KPIs of Project Management

 


And now - how to realize this?

 

Chose our best in class process oriented approach based on practice proven process templates!

 

Stop unessential spending for external consulting and start towards a goal oriented implementation

  

All details about the process oriented implementation of Service Transition

  • detailed interface diagrams with description of information flows

  • descriptions of the separate processes with process step details, responsibilities and involved roles (RACI) and involved systems as well

  • checklists for the implementation

you may find in our

 

Click here for more details - ITSM processes of Service Transition according to ITIL® and ISO 20000

 

Free excerpt - ITSM processes of Service Transition according to ITIL® and ISO 20000


Neuer Bonus für Kunden des Gesamtpaketes

Free access to our ITSM Archive!

 

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

 

Furthermore all customers of our complete package of five ITSM Process Collections and the ITSM Process Library with a purchase date of October 15th or later will get a free update to the new version (due to the new ITIL® 4), as soon as available.

 

Visit our ITSM Archive!

 

Please keep me informed in case of updates of the ITSM Archive!

 

Please click the above button in case you want to be informed in case of an update of our ITSM Archive.


ITIL® is registered trademark of AXELOS Limited.

 © 2006 - 2019 Dipl.-Ing. Walter Abel Management Consulting

Last update 2019-07-04