ITIL® Wiki - Processes of Service Transition

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Best Practice ITIL® 2011 Processes of Service Transition

 

 

Service Transition according to ITIL® is in charge for the error free coordinated transfer of new respective changed IT Services from Service Design to production with

  • continuously managed Changes

  • validated and tested IT Service Contributions

  • completely documented Configuration Items.

 

Processes of ITIL® 2011 Service Transition in detail

 

ITIL® 2011

Chapter

ITIL® 2011 Process Library

 

 

 

 

 

Transition Planning & Support

 

4.1

 

Transition Planning and Support

Change Management

 

4.2

 

Change Management

Service Asset & Configuration Management

 

4.3

 

Service Asset and Configuration Management

Release & Deployment Management

 

4.4

 

Release and Deployment Management

Service Validation & Testing

 

4.5

 

Service Validation and Test

Change Evaluation

 

4.6

 

Change Evaluation

Knowledge Management

 

4.7

 

Knowledge Management

 

 

 

 

Application Development and Customizing

 

 

 

 

End of Life for IT Services

 

 

Main information flows and interfaces of ITIL® 2011 Service Transition

 

Main information flows and interfaces of ITIL® 2011 Service Transition

 

Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Service Transition

 

Service Transition Manager

Change Manager

Change Owner

Change Advisory Board

Emergency Change Advisory Board

Configuration Manager

Knowledge Manager

Project Manager

Test Manager

 

 

Performance indicators of Service Transition

KPIs of Change Management

KPIs of Release and Deployment Management

KPIs of Service Validation and Test

KPIs of Configuration Management

KPIs of Project Management

 


And now - how to realize this?

 

Chose our best in class process oriented approach based on practice proven process templates!

 

Stop unessential spending for external consulting and start towards a goal oriented implementation

  

All details about the process oriented implementation of Service Transition according to ITIL® 2011

  • detailed interface diagrams with description of information flows

  • descriptions of the separate processes with process step details, responsibilities and involved roles (RACI) and involved systems as well

  • checklists for the implementation

you may find in our

 

Click here for more details - ITIL® 2011 processes of Service Transition

 

Free excerpt - ITIL® 2011 processes of Service Transition


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Free access to our ITSM Archive!

 

All customers of the complete package of five ITIL® 2011 process collections will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITIL® 2011 Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

 

Furthermore all customers of our complete package of five Process Sets acording to ITIL® 2011 and the ITIL® 2011 Procss Library with a purchase date of October 15th or later will get an free update to the version ITIL® 4 as soon as available.

 

 

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Last update 2019-01-06