ITIL® Wiki - Processes of Service Transition

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Best Practice ITIL® 2011 Processes of Service Transition



Service Transition according to ITIL® is in charge for the error free coordinated transfer of new respective changed IT Services from Service Design to production with

  • continuously managed Changes

  • validated and tested IT Service Contributions

  • completely documented Configuration Items.


Processes of ITIL® 2011 Service Transition in detail


ITIL® 2011   Chapter   ITIL® 2011 Process Library
Transition Planning & Support   4.1   Transition Planning and Support
Change Management   4.2   Change Management
Service Asset & Configuration Management   4.3  

Service Asset and Configuration Management

Release & Deployment Management   4.4  

Release and Deployment Management

Service Validation & Testing   4.5   Service Validation and Test
Change Evaluation   4.6   Change Evaluation
Knowledge Management   4.7   Knowledge Management
        Application Development and Customizing
        End of Life for IT Services



Main information flows and interfaces of ITIL® 2011 Service Transition


Main information flows and interfaces of ITIL® 2011 Service Transition


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(Documents within information flows only visible in our ITSM Process Collections)


Responsible roles of Service Transition


Service Transition Manager

Change Manager

Change Owner

Change Advisory Board

Emergency Change Advisory Board

Configuration Manager

Knowledge Manager

Project Manager

Test Manager



Performance indicators of Service Transition

KPIs of Change Management

KPIs of Release and Deployment Management

KPIs of Service Validation and Test

KPIs of Configuration Management

KPIs of Project Management



And now - how to realize this?


Chose our best in class process oriented approach based on practice proven process templates!


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All details about the process oriented implementation of Service Transition according to ITIL® 2011

  • detailed interface diagrams with description of information flows

  • descriptions of the separate processes with process step details, responsibilities and involved roles (RACI) and involved systems as well

  • checklists for the implementation

you may find within our


Click here for more details - ITIL® 2011 processes of Service Transition


Read our free excerpt - ITIL® 2011 processes of Service Transition

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All customers of the complete package of five ITIL® 2011 process collections will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITIL® 2011 Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!


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Last update 2018-04-17