ITIL® Wiki - Processes of Service Transition

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Best Practice ITIL® 2011 Processes of Service Transition



Service Transition according to ITIL® is in charge for the error free coordinated transfer of new respective changed IT Services from Service Design to production with

  • continuously managed Changes

  • validated and tested IT Service Contributions

  • completely documented Configuration Items.


Processes of ITIL® 2011 Service Transition in detail


ITIL® 2011


ITIL® 2011 Process Library






Transition Planning & Support




Transition Planning and Support

Change Management




Change Management

Service Asset & Configuration Management




Service Asset and Configuration Management

Release & Deployment Management




Release and Deployment Management

Service Validation & Testing




Service Validation and Test

Change Evaluation




Change Evaluation

Knowledge Management




Knowledge Management





Application Development and Customizing





End of Life for IT Services



Main information flows and interfaces of ITIL® 2011 Service Transition


Main information flows and interfaces of ITIL® 2011 Service Transition


Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)


Responsible roles of Service Transition


Service Transition Manager

Change Manager

Change Owner

Change Advisory Board

Emergency Change Advisory Board

Configuration Manager

Knowledge Manager

Project Manager

Test Manager



Performance indicators of Service Transition

KPIs of Change Management

KPIs of Release and Deployment Management

KPIs of Service Validation and Test

KPIs of Configuration Management

KPIs of Project Management


And now - how to realize this?


Chose our best in class process oriented approach based on practice proven process templates!


Stop unessential spending for external consulting and start towards a goal oriented implementation


All details about the process oriented implementation of Service Transition according to ITIL® 2011

  • detailed interface diagrams with description of information flows

  • descriptions of the separate processes with process step details, responsibilities and involved roles (RACI) and involved systems as well

  • checklists for the implementation

you may find in our


Click here for more details - ITIL® 2011 processes of Service Transition


Free excerpt - ITIL® 2011 processes of Service Transition

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Free access to our ITSM Archive!


All customers of the complete package of five ITIL® 2011 process collections will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITIL® 2011 Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!


Furthermore all customers of our complete package of five Process Sets acording to ITIL® 2011 and the ITIL® 2011 Procss Library with a purchase date of October 15th or later will get an free update to the version ITIL® 4 as soon as available.



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Last update 2019-01-06