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ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting

 

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Best Practices for IT Service Management according to ITIL® and ISO 20000

 

The Wiki of IT Service Management, ITIL® and ISO 20000

 

 

This ITSM Wiki provides the essential information about the IT Service Management Best Practices, the methodology of maintaining the life cycle of IT services and the new service value system.

 

The information presented here is provided by Dipl.-Ing. Walter Abel Management Consulting, the creator of the well known and international practically proven ITSM Process Library based upon the Signavio Process Manager.

 


 

The Content of the ITSM Wiki

 

 

What is new in ITIL® 4?

The important changes in ITIL® 4 compared to ITIL® 2011

All processes of ITSM

 

A complete description of all processes of ITSM

All roles of ITSM

 

Explanation of roles ITSM including responsibilities and tasks

      (according to ITIL® and ISO 20000)

All documents of ITSM

 

Glossary of documents in ITTSM including their contents

     (according to ITIL® and ISO 20000)

Key Performance Indicators

 

Proposals for Key Performance Indicators for the processes of ITSM

      for ITSM

 

You want more than know - how?

 

Support your success with our best in class tools and consulting!

 

Stop unessential spending for external consulting and start towards a goal oriented implementation

 

ITSM Process Sets for immediate download

 

ITSM Products

Consulting for ITSM

Tools for ITSM

Load immediately implementable processes according to ITIL®

 

The ITSM Process Library - condensed knowledge of the successful

 

IT Service Management and ITIL®

 

Collaborative process design with the Signavio Process Editor

 


Neuer Bonus für Kunden des Gesamtpaketes

 

The new enhanced ITSM Process Library for the Signavio Process Manager

 


 

Field Report at no charge: ITSM in Practice

 


Neuer Bonus für Kunden des Gesamtpaketes

 

Free access to our ITSM Archive!

 

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

 

Furthermore all customers of our complete package of five ITSM Process Collections and the ITSM Process Library with a purchase date of October 15th or later will get a free update to the new version (due to the new ITIL® 4), as soon as available.

 

Visit our ITSM Archive!

 

Please keep me informed in case of updates of the ITSM Archive!

 

Please click the above button in case you want to be informed in case of an update of our ITSM Archive.


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Last update 2019-08-05