ITIL® Wiki - Processes of Service Design

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Best Practice ITIL® 2011 Processes of Service Design

 

 

Service Design according to ITIL® controls the development of new IT Services due to

  • defined customer requirements

  • proactive strategy based portfolio enhancement

respective the controlled modification of IT Services due to

  • extended customer requirements

  • improvement requisitions from the IT Service Customers

  • improvement requisitions from the IT Service Provider

  • technological development.

 

Processes of ITIL® 2011 Service Design in detail

 

ITIL® 2011   Chapter   ITIL® 2011 Process Library
         
Design Coordination   4.1   Service Design Coordination
Service Catalogue Management   4.2   Service Catalogue Management
Service Level Management   4.3   Service Level Management
Availability Management   4.4   Availability Management
Capacity Management   4.5   Capacity Management
IT Service Continuity Management   4.6   Service Continuity Management
Information Security Management   4.7   Information Security Management
Supplier Management   4.8   Supplier Management
        Risk Management

 

 

Main information flows and interfaces of ITIL® 2011 Service Design

 

Main information flows and interfaces of ITIL® 2011 Service Design

 

Click the image for a bigger view in a new window

 

(Documents within information flows only visible in our ITSM Process Collections)

 

 

Responsible roles of Service Design

 

Service Design Manager

Service Level Manager

Service Catalogue Manager

Availability Manager

Capacity Manager

Information Security Manager

IT Service Continuity Manager

Risk Manager

Supplier Manager

 

 

Performance Indicators of Service Design

KPIs of Service Level Managements

KPIs of Availability Managements

KPIs of Capacity Managements

KPIs of Risk Managements

KPIs of Information Security Managements

KPIs of Service Continuity Managements

KPIs of Supplier Managements

 


 

And now - how to realize this?

 

Chose our best in class process oriented approach based on practice proven process templates!

 

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All details about the process oriented implementation of Service Design according to ITIL® 2011

  • detailed interface diagrams with description of information flows

  • descriptions of the separate processes with process step details, responsibilities and involved roles (RACI) and involved systems as well

  • checklists for the implementation

you may find within our

 

Click here for more details - ITIL® 2011 processes of Service Design

 

Read our free excerpt - ITIL® 2011 processes of Service Design


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All customers of the complete package of five ITIL® 2011 process collections will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITIL® 2011 Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

 

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Last update 2016-07-12