ITSM Wiki - Processes of Service Design

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Best Practice ITSM Processes of Service Design

 

 

Service Design controls the development of new IT Services due to

  • defined customer requirements

  • proactive strategy based portfolio enhancement

respective the controlled modification of IT Services due to

  • extended customer requirements

  • improvement requisitions from the IT Service Customers

  • improvement requisitions from the IT Service Provider

  • technological development.

 

Processes of ITSM Service Design in detail

 

ITIL® and ISO 20000

Chapter

ITSM Process Library

 

 

 

 

 

Design Coordination

 

4.1

 

Service Design Coordination

Service Catalogue Management

 

4.2

 

Service Catalogue Management

Service Level Management

 

4.3

 

Service Level Management

Availability Management

 

4.4

 

Availability Management

Capacity Management

 

4.5

 

Capacity Management

IT Service Continuity Management

 

4.6

 

Service Continuity Management

Information Security Management

 

4.7

 

Information Security Management

Supplier Management

 

4.8

 

Supplier Management

 

 

 

 

Risk Management

 

 

Main information flows and interfaces of ITSM Service Design

 

Main information flows and interfaces of ITSM Service Design according to ITIL® and ISO 20000

 

Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)

 

 

Responsible roles of Service Design

 

Service Design Manager

Service Level Manager

Service Catalogue Manager

Availability Manager

Capacity Manager

Information Security Manager

IT Service Continuity Manager

Risk Manager

Supplier Manager

 

 

Performance Indicators of Service Design

KPIs of Service Level Management

KPIs of Availability Management

KPIs of Capacity Management

KPIs of Risk Management

KPIs of Information Security Management

KPIs of Service Continuity Management

KPIs of Supplier Management

 


 

And now - how to realize this?

 

Chose our best in class process oriented approach based on practice proven process templates!

 

Stop unessential spending for external consulting and start towards a goal oriented implementation

 

All details about the process oriented implementation of Service Design

  • detailed interface diagrams with description of information flows

  • descriptions of the separate processes with process step details, responsibilities and involved roles (RACI) and involved systems as well

  • checklists for the implementation

you may find in our

 

Click here for more details - ITSM processes of Service Design

 

Free excerpt - ITSM processes of Service Design according to ITIL® and ISO 20000


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Free access to our ITSM Archive!

 

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

 

Furthermore all customers of our complete package of five ITSM Process Collections and the ITSM Process Library with a purchase date of October 15th or later will get a free update to the new version (due to the new ITIL® 4), as soon as available.

 

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Last update 2019-07-04