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Service Design Best Practice

 

according to ITIL® and ISO 20000

 

Service Design controls the development of new IT Services due to

  • defined customer requirements

  • proactive strategy based portfolio enhancement

respective the controlled modification of IT Services due to

  • extended customer requirements

  • improvement requisitions from the IT Service Customers

  • improvement requisitions from the IT Service Provider

  • technological development.

   

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Processes of ITSM Service Design in detail

 

ITIL® and ISO 20000   ITSM Process Library
       
Design Coordination   Service Design Coordination
Service Catalogue Management   Service Catalogue Management
Service Level Management   Service Level Management
Availability Management   Availability Management
Capacity and Performance Management   Capacity and Performance Management
IT Service Continuity Management   Service Continuity Management 
Information Security Management    Information Security Management 
Supplier Management    Supplier Management  
    Risk Management 
  

Main information flows and interfaces of ITSM Service Design

Main information flows and interfaces of ITSM Service Design according to ITIL® and ISO 20000

Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Service Design

Service Design Manager

Service Level Manager

Service Catalogue Manager

Availability Manager

Capacity Manager

Information Security Manager

IT Service Continuity Manager

Risk Manager

Supplier Manager

 

Performance indicators of Service Design

KPIs of Service Level Management

KPIs of Availability Management

KPIs of Capacity and Performance Management

KPIs of Risk Management

KPIs of Information Security Management

KPIs of Service Continuity Management

KPIs of Supplier Management


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Free access to our ITSM Archive and update to the new release (due to the new ITIL® 4)!
 

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

 

Furthermore all customers of our complete package of five ITSM Process Collections will get a free update to the new version (due to the new ITIL® 4), as soon as available.

 
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Last update 2022-09-07 

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