ITIL® Wiki - Processes of Service Strategy

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Best Practice ITIL® 2011 Processes of Service Strategy



Service Strategy according to ITIL® guides the definition of service offerings and the provision and economic control of IT Services of the IT Service Provider. To achieve this

  • the customer requirements are analyzed and evaluated

  • the market is analyzed regarding offerings and demands

  • appropriate IT Services are managed within the Service Portfolio

  • the demand is controlled by appropriate technical and economic actions

  • the economic control of the provision of IT Services is performed.


Processes of ITIL® 2011 Service Strategy in detail


ITIL® 2011


ITIL® 2011 Process Library






Strategy Management for IT Services




Management of IT Service Strategy

Service Portfolio Management




Service Portfolio Management

Financial Management for IT Services




Financial Management

Demand Management




Demand Management

Business Relationship Management




Business Relationship Management



Main information flows and interfaces of ITIL® 2011 Service Strategy


Main information flows and interfaces of ITIL® 2011 Service Strategy


Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)



Responsible roles of Service Strategy


Service Strategy Manager

Business Relationship Manager

Demand Manager

Service Portfolio Manager

Financial Manager

IT Steering Committee



Performance indicators of Service Strategy


KPIs of Management of  IT Service Strategy

KPIs of Business Relationship Management

KPIs of Demand Management

KPIs of Service Portfolio Management

KPIs of Financial Management



And now - how to realize this?


Chose our best in class process oriented approach based on practice proven process templates!


Stop unessential spending for external consulting and start towards a goal oriented implementation


All details about process oriented implementation of Service Strategy according to ITIL® 2011

  • detailed interface diagrams with description of information flows

  • descriptions of the separate processes with process step details, responsibilities and involved roles (RACI) and involved systems as well

  • checklists for the implementation

you may find in our


Click here for more details - ITIL® 2011 processes of Service Strategy


Free excerpt - ITIL® 2011 processes of Service Strategy

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Free access to our ITSM Archive!


All customers of the complete package of five ITIL® 2011 process collections will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITIL® 2011 Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!


Furthermore all customers of our complete package of five Process Sets acording to ITIL® 2011 and the ITIL® 2011 Procss Library with a purchase date of October 15th or later will get an free update to the version ITIL® 4 as soon as available.



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Last update 2019-01-06