ITSM Wiki - Processes of Service Strategy

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Best Practice ITSM Processes of Service Strategy



Service Strategy guides the definition of service offerings and the provision and economic control of IT Services of the IT Service Provider. To achieve this

  • the customer requirements are analyzed and evaluated

  • the market is analyzed regarding offerings and demands

  • appropriate IT Services are managed within the Service Portfolio

  • the demand is controlled by appropriate technical and economic actions

  • the economic control of the provision of IT Services is performed.


Processes of ITSM Service Strategy in detail


ITIL® and ISO 20000

ITSM Process Library





Strategy Management for IT Services



Management of IT Service Strategy

Service Portfolio Management



Service Portfolio Management

Financial Management for IT Services



Financial Management

Demand Management



Demand Management

Business Relationship Management



Business Relationship Management



Main information flows and interfaces of ITSM Service Strategy


Main information flows and interfaces of ITSM Service Strategy according to ITIL® and ISO 20000


Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)



Responsible roles of Service Strategy


Service Strategy Manager

Business Relationship Manager

Demand Manager

Service Portfolio Manager

Financial Manager

IT Steering Committee



Performance indicators of Service Strategy


KPIs of Management of  IT Service Strategy

KPIs of Business Relationship Management

KPIs of Demand Management

KPIs of Service Portfolio Management

KPIs of Financial Management



And now - how to realize this?


Chose our best in class process oriented approach based on practice proven process templates!


Stop unessential spending for external consulting and start towards a goal oriented implementation


All details about process oriented implementation of Service Strategy

  • detailed interface diagrams with description of information flows

  • descriptions of the separate processes with process step details, responsibilities and involved roles (RACI) and involved systems as well

  • checklists for the implementation

you may find in our


Click here for more details - ITSM processes of Service Strategy according to ITIL® and ISO 20000


Free excerpt - ITSM processes of Service Strategy according to ITIL® and ISO 20000

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All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!


Furthermore all customers of our complete package of five ITSM Process Collections and the ITSM Process Library with a purchase date of October 15th or later will get a free update to the new version (due to the new ITIL® 4), as soon as available.


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Last update 2019-07-04