ITSM Wiki - Processes of Service Strategy

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Best Practice ITSM Processes of Service Strategy

 

 

Service Strategy guides the definition of service offerings and the provision and economic control of IT Services of the IT Service Provider. To achieve this

  • the customer requirements are analyzed and evaluated

  • the market is analyzed regarding offerings and demands

  • appropriate IT Services are managed within the Service Portfolio

  • the demand is controlled by appropriate technical and economic actions

  • the economic control of the provision of IT Services is performed.

 

Processes of ITSM Service Strategy in detail

 

ITIL® and ISO 20000

ITSM Process Library

 

 

 

 

Strategy Management for IT Services

 

 

Management of IT Service Strategy

Service Portfolio Management

 

 

Service Portfolio Management

Financial Management for IT Services

 

 

Financial Management

Demand Management

 

 

Demand Management

Business Relationship Management

 

 

Business Relationship Management

 

 

Main information flows and interfaces of ITSM Service Strategy

 

Main information flows and interfaces of ITSM Service Strategy according to ITIL® and ISO 20000

 

Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)

 

 

Responsible roles of Service Strategy

 

Service Strategy Manager

Business Relationship Manager

Demand Manager

Service Portfolio Manager

Financial Manager

IT Steering Committee

 

 

Performance indicators of Service Strategy

 

KPIs of Management of  IT Service Strategy

KPIs of Business Relationship Management

KPIs of Demand Management

KPIs of Service Portfolio Management

KPIs of Financial Management

 


 

And now - how to realize this?

 

Chose our best in class process oriented approach based on practice proven process templates!

 

Stop unessential spending for external consulting and start towards a goal oriented implementation

 

All details about process oriented implementation of Service Strategy

  • detailed interface diagrams with description of information flows

  • descriptions of the separate processes with process step details, responsibilities and involved roles (RACI) and involved systems as well

  • checklists for the implementation

you may find in our

 

Click here for more details - ITSM processes of Service Strategy according to ITIL® and ISO 20000

 

Free excerpt - ITSM processes of Service Strategy according to ITIL® and ISO 20000


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Free access to our ITSM Archive!

 

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

 

Furthermore all customers of our complete package of five ITSM Process Collections and the ITSM Process Library with a purchase date of October 15th or later will get a free update to the new version (due to the new ITIL® 4), as soon as available.

 

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Last update 2019-07-04