ITIL® Wiki - Processes of Service Strategy

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Best Practice ITIL® 2011 Processes of Service Strategy

 

 

Service Strategy according to ITIL® guides the definition of service offerings and the provision and economic control of IT Services of the IT Service Provider. To achieve this

  • the customer requirements are analyzed and evaluated

  • the market is analyzed regarding offerings and demands

  • appropriate IT Services are managed within the Service Portfolio

  • the demand is controlled by appropriate technical and economic actions

  • the economic control of the provision of IT Services is performed.

 

Processes of ITIL® 2011 Service Strategy in detail

 

ITIL® 2011

Chapter

ITIL® 2011 Process Library

 

 

 

 

 

Strategy Management for IT Services

 

4.1

 

Management of IT Service Strategy

Service Portfolio Management

 

4.2

 

Service Portfolio Management

Financial Management for IT Services

 

4.3

 

Financial Management

Demand Management

 

4.4

 

Demand Management

Business Relationship Management

 

4.5

 

Business Relationship Management

 

 

Main information flows and interfaces of ITIL® 2011 Service Strategy

 

Main information flows and interfaces of ITIL® 2011 Service Strategy

 

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(Documents within information flows only visible in our ITSM Process Collections)

 

 

Responsible roles of Service Strategy

 

Service Strategy Manager

Business Relationship Manager

Demand Manager

Service Portfolio Manager

Financial Manager

IT Steering Committee

 

 

Performance indicators of Service Strategy

 

KPIs of Management of  IT Service Strategy

KPIs of Business Relationship Management

KPIs of Demand Management

KPIs of Service Portfolio Management

KPIs of Financial Management

 


 

And now - how to realize this?

 

Chose our best in class process oriented approach based on practice proven process templates!

 

Stop unessential spending for external consulting and start towards a goal oriented implementation

 

All details about process oriented implementation of Service Strategy according to ITIL® 2011

  • detailed interface diagrams with description of information flows

  • descriptions of the separate processes with process step details, responsibilities and involved roles (RACI) and involved systems as well

  • checklists for the implementation

you may find in our

 

Click here for more details - ITIL® 2011 processes of Service Strategy

 

Free excerpt - ITIL® 2011 processes of Service Strategy


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Free access to our ITSM Archive!

 

All customers of the complete package of five ITIL® 2011 process collections will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITIL® 2011 Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

 

Furthermore all customers of our complete package of five Process Sets acording to ITIL® 2011 and the ITIL® 2011 Procss Library with a purchase date of October 15th or later will get an free update to the version ITIL® 4 as soon as available.

 

 

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Last update 2019-01-06