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Service Operation Best Practice

 

according to ITIL® and ISO 20000

 

Service Operation is in charge for the efficient and effective operation of the IT Services

  • ensuring controlled IT operation

  • monitoring of IT Services and IT Infrastructure

  • elimination of incidents

  • elimination of problems

  • user support.

   

Click here for more details - ITSM processes of Service Operation according to ITIL® and ISO 20000
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Buy ITSM Service Operation now

 

Read our free excerpt - ITSM processes of Service Operation


Processes of ITSM Service Operation in detail

 

ITIL® and ISO 20000   ITSM Process Library
       
Event Management   Event Management
Incident Management   Incident Management
Request Fulfillment   Service Request
Problem Management   Problem Management
Access Management   Access Management
     Operations Control
     

Main information flows and interfaces of ITSM Service Operation

Main information flows and interfaces of ITSM Service Operation according to ITIL® and ISO 20000

Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Service Operation

IT Operations Manager

Incident Manager

Problem Manager

Access Manager

 

Performance indicators of Service Operation

KPIs of Event Management

KPIs of Incident Management

KPIs of Problem Management


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Proceed here in case you only need the know how provided by our best in class process templates

 

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Download our whitepaper ITSM in practice
 

Free access to our ITSM Archive and update to the new release (due to the new ITIL® 4)!
 

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

 

Furthermore all customers of our complete package of five ITSM Process Collections will get a free update to the new version (due to the new ITIL® 4), as soon as available.

 
Visit our ITSM Archive!
 

Please also visit our other portals for process-oriented management solutions:

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Process-oriented tools and process collections of quality management according to ISO 9001


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Last update 2022-09-07 

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