ITIL® Wiki - Processes of Service Operation

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Best Practice ITIL® 2011 Processes of Service Operation

 

Service Operation according to ITIL® is in charge for the efficient and effective operation of the IT Services

  • ensuring controlled IT operation

  • monitoring of IT Services and IT Infrastructure

  • elimination of incidents

  • elimination of problems

  • user support.

 

Processes of ITIL® 2011 Service Operation in detail

 

ITIL® 2011   Chapter   ITIL® 2011 Process Library
         
Event Management   4.1   Event Management
Incident Management   4.2   Incident Management
Request Fulfillment   4.3   Service Request
Problem Management   4.4   Problem Management
Access Management   4.5   Access Management
        Operations Control

 

 

Main information flows and interfaces of ITIL® 2011 Service Operation

 

Main information flows and interfaces of ITIL® 2011 Service Operation

 

Click the image for a bigger view in a new window

 

(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Service Operation

 

IT Operations Manager

Incident Manager

Problem Manager

Access Manager

 

 

Performance indicators of Service Operation

 

KPIs of Event Management

KPIs of Incident Management

KPIs of Problem Management

 


 

And now - how to realize this?

 

Chose our best in class process oriented approach based on practice proven process templates!

 

Stop unessential spending for external consulting and start towards a goal oriented implementation

 

 

All details about the process oriented implementation of Service Operation according to ITIL® 2011

  • detailed interface diagrams with description of information flows

  • descriptions of the separate processes with process step details, responsibilities and involved roles (RACI) and involved systems as well

  • checklists for the implementation

you may find within our

 

Click here for more details - ITIL® 2011 processes of Service Operation

 

Read our free excerpt - ITIL® 2011 processes of Service Operation


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Free access to our ITSM Archive!

 

All customers of the complete package of five ITIL® 2011 process collections will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITIL® 2011 Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

 

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Last update 2016-07-12