ITIL® Wiki - Processes of Continual Service Improvement

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Best Practice ITIL® 2011 Processes of Continual Service Improvement

 

 

Continual Service Improvement according to ITIL® cares for the continuous optimization of IT Services in a controlled closed loop regarding

  • lessons learned

  • improvement of efficiency and effectivity

  • increase of profitability

  • increase of customer satisfaction.

 

Processes of ITIL® 2011 Continual Service Improvement in detail

 

ITIL® 2011   Chapter   ITIL® 2011 Process Library
         
7 Step Improvement Process   4.1  

Service Evaluation

    4.1  

Process Management

    4.1   Improvement Management and Reporting

 

 

Main information flows and interfaces of ITIL® 2011 Continual Service Improvement

 

Main information flows and interfaces of ITIL® 2011 Continual Service Improvement

 

Click the image for a bigger view in a new window

 

(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Continual Service Improvement

 

Continual Service Improvement Manager

Process Manager

 

 

Performance indicators of Continual Service Improvement

 

KPIs of Service Evaluation

KPIs of Process Management

KPIs of Improvement Management

 


 

And now - how to realize this?

 

Chose our best in class process oriented approach based on practice proven process templates!

 

Stop unessential spending for external consulting and start towards a goal oriented implementation

 

 

All details about the process oriented implementation of Continual Service Improvement according to ITIL® 2011

  • detailed interface diagrams with description of information flows

  • descriptions of the separate processes with process step details, responsibilities and involved roles (RACI) and involved systems as well

  • checklists for the implementation

you may find within our

 

Click here for more details - ITIL® 2011 processes of Continual Service Improvement

 

Read our free excerpt - ITIL® 2011 processes of Continual Service Improvement


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Free access to our ITSM Archive!

 

All customers of the complete package of five ITIL® 2011 process collections will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITIL® 2011 Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

 

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Last update 2016-07-12