ITSM Wiki - Processes of Continual Service Improvement

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ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting

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Best Practice ITSM Processes of Continual Service Improvement

 

 

Continual Service Improvement cares for the continuous optimization of IT Services in a controlled closed loop regarding

  • lessons learned

  • improvement of efficiency and effectivity

  • increase of profitability

  • increase of customer satisfaction.

 

Processes of ITSM Continual Service Improvement in detail

 

ITIL® and ISO 20000

ITSM Process Library

 

 

 

 

7 Step Improvement Process

 

 

Service Evaluation

Process Management

Improvement Management and Reporting

 

 

Main information flows and interfaces of ITSM Continual Service Improvement

 

Main information flows and interfaces of ITSM Continual Service Improvement according to ITIL® and ISO 20000

 

Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Continual Service Improvement

 

Continual Service Improvement Manager

Process Manager

 

 

Performance indicators of Continual Service Improvement

 

KPIs of Service Evaluation

KPIs of Process Management

KPIs of Improvement Management

 


 

And now - how to realize this?

 

Chose our best in class process oriented approach based on practice proven process templates!

 

Stop unessential spending for external consulting and start towards a goal oriented implementation

 

All details about the process oriented implementation of Continual Service Improvement

  • detailed interface diagrams with description of information flows

  • descriptions of the separate processes with process step details, responsibilities and involved roles (RACI) and involved systems as well

  • checklists for the implementation

you may find in our

 

Click here for more details - ITSM processes of Continual Service Improvement according to ITIL® and ISO 20000

 

Free excerpt - ITSM processes of Continual Service Improvement according to ITIL® and ISO 20000


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Free access to our ITSM Archive!

 

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

 

Furthermore all customers of our complete package of five ITSM Process Collections and the ITSM Process Library with a purchase date of October 15th or later will get a free update to the new version (due to the new ITIL® 4), as soon as available.

 

Visit our ITSM Archive!

 

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Last update 2019-07-04