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Service Improvement Best Practice

 

according to ITIL® and ISO 20000

 

Continual Service Improvement cares for the continuous optimization of IT Services in a controlled closed loop regarding

  • lessons learned

  • improvement of efficiency and effectivity

  • increase of profitability

  • increase of customer satisfaction.

   

Click here for more details - ITSM processes of Continual Service Improvement according to ITIL® and ISO 20000
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Buy ITSM Service Improvement now

 

Read our free excerpt - ITSM processes of Continual Service Improvement


Processes of ITSM Continual Service Improvement in detail

 

ITIL® and ISO 20000   ITSM Process Library
       
7 Step Improvement Process   Service Evaluation
    Process Management
    Improvement Management and Reporting
       

Main information flows and interfaces of ITSM Continual Service Improvement

Main information flows and interfaces of ITSM Service Strategy according to ITIL® and ISO 20000

Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)

 

Responsible roles of Continual Service Improvement

Continual Service Improvement Manager

Process Manager

 

Performance indicators of Continual Service Improvement

KPIs of Service Evaluation

KPIs of Process Management

KPIs of Improvement Management


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Proceed here in case you only need the know how provided by our best in class process templates

 

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Download our whitepaper ITSM in practice
 

Free access to our ITSM Archive and update to the new release (due to the new ITIL® 4)!
 

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

 

Furthermore all customers of our complete package of five ITSM Process Collections will get a free update to the new version (due to the new ITIL® 4), as soon as available.

 
Visit our ITSM Archive!
 

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Last update 2022-09-07 

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