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ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting


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Best Practices for IT Service Management according to ITIL® 2011 and ITIL® 4


The Wiki of IT Service Management and ITIL®



This ITIL® 2011 Wiki provides the essential information about the IT Service Management Standard ITIL® in the most recent edition of 2011 and the methodology of maintaining the life cycle of IT services.


The information presented here is provided by Dipl.-Ing. Walter Abel Management Consulting, the creator of the well known and international practically proven ITIL® 2011 Process Library based upon the Signavio Process Manager.



The Content of the ITIL® 2011 Wiki



What is new in ITIL® 4?

The important changes in ITIL® 4 compared to ITIL® 2011

What is new in ITIL® 2011?


The important changes in ITIL® 2011 compared to ITIL® V3 of 2007

All processes of ITIL® 2011


A complete description of all processes (and functions) of ITIL® 2011

All roles of ITIL® 2011


Explanation of roles in ITIL® 2011 including responsibilities and tasks

All documents of ITIL® 2011


Glossary of documents in ITIL® 2011 including their contents

Key Performance Indicators for ITIL® 2011


Proposals for Key Performance Indicators for the processes and functions of ITIL® 2011


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ITSM Process Sets for immediate download


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The ITIL® 2011 Process Library - condensed knowledge of the successful

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Collaborative process design with the Signavio Process Editor


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Free access to our ITSM Archive!


All customers of the complete package of five ITIL® 2011 process collections will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITIL® 2011 Procss Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!


Furthermore all customers of our complete package of five Process Sets acording to ITIL® 2011 and the ITIL® 2011 Process Library with a purchase date of October 15th or later will get a free update to the version ITIL® 4 as soon as available.


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Last update 2019-01-06