ITSM Wiki - Processes of Change Management

 Home        Imprint        Business Terms/Data Protection        FAQ        ITSM Wiki Home

Zur deutschen Version wechseln          Change to english version 

ITSMprocesses.COM - Your portal for ITSM processes and tools Dipl.-Ing. Walter Abel Management Consulting

.... ITSM Wiki .... 

 You are here: Wiki - Processes - Service Transition - Change Management

 Proceed to:          Content          ► ITIL® 4          Processes          Roles          Documents          Key Performance Indicators

 

Best Practice ITSM Processes of Change Management

 

 

Change Management monitors and controls all changes over their life cycle and assures that

  • all changes achieve their given goals from business- and IT perspective

  • no negative impact occurs to the production environment of the IT Services due to the change.

Change Management is part of Service Transition

 

 

Processes of ITSM Change Management in detail

 

Process of the ITSM Process Library

 

Expected process result according to ITIL® and ISO 20000

 

 

 

Organization of Change Management

 

Definition and maintenance of guidelines and templates for the Change Management

 

 

Registration and Classification of Changes

Assessment of completeness and initial feasibility of changes and prioritizing

 

 

Valuation of Changes

Release or denial of changes respective triggering of priority activities for urgent changes

 

Change Planning

Holistic planning of realization of all Changes regarding their interdependencies and available resources

 

Change Review and Reporting

Final review of realized changes in the Post Implementation Review and reporting thereto

 

 

Main information flows and interfaces of ITSM Change Management

 

Main information flows and interfaces of ITSM Change Management according to ITIL® and ISO 20000

 

Click the image for a bigger view in a new window

(Documents within information flows only visible in our ITSM Process Collections)

 

 

Responsible roles of Change Management

 

Change Manager

Change Owner

Change Advisory Board

Emergency Change Advisory Board

 

 

Performance indicators of Change Management

 

KPIs of Change Management

 


 

And now - how to realize this?

 

Chose our best in class process oriented approach based on practice proven implementation support!

 

Stop unessential spending for external consulting and start towards a goal oriented implementation

 

All details about the process oriented implementation of Service Transition (and thus the Change Management)

  • detailed interface diagrams with description of information flows

  • descriptions of the separate processes with process step details, responsibilities and involved roles (RACI) and involved systems as well

  • checklists for the implementation

you may find in our

 

 

If you require detailed support for the implementation of Change Management

  • implementation plan

  • implementation guide

  • descriptions of the separate processes with process step details, responsibilities and involved roles (RACI)

  • checklists for the implementation

  • templates

you will find it in our

 

Click here for more details - ITSM processes of Service Transition according to ITIL® and ISO 20000

Free excerpt - ITSM processes of Service Transition according to ITIL® and ISO 20000
  Click here for more details - implement ITSM Change Management according to ITIL® and ISO 20000

Don't reinvent the wheel - if you save even a few hours of your ITSM implementation, the purchase has already paid off!


 

Free access to our ITSM Archive and update to the new release (due to the new ITIL® 4)!

 

All customers of the complete package of five ITSM Process Collections will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

 

Furthermore all customers of our complete package of five ITSM Process Collections and the ITSM Process Library with a purchase date of October 15th or later will get a free update to the new version (due to the new ITIL® 4), as soon as available.

 

Visit our ITSM Archive!

 

Please keep me informed in case of updates of the ITSM Archive!

 

Please click the above button in case you want to be informed in case of an update of our ITSM Archive.


ITIL® is registered trademark of AXELOS Limited.

 © 2006 - 2021 Dipl.-Ing. Walter Abel Management Consulting

Last update 2021-09-07